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我们遇到了NVIDIA GRID和XenDesktop 7.6的问题。
我们在XenServer和vSphere 6.0上运行vGPU，两者都存在问题。 在一天中间歇性地，用户XenDesktop会话似乎被冻结。 唯一的问题是虚拟桌面很好。 如果用户断开连接然后重新连接，他们会从中断的地方继续。 恢复会话的另一种方法是将Citrix 4.2接收器窗口调整为窗口模式，并立即恢复会话。 我们已经开通了Citrix案例并联系了我们的NVIDIA代表，但似乎没有人能解决这个问题，尽管无数公司遇到了同样的问题。 如果我们在没有NVIDIA显卡的情况下运行XenDesktop 7.6，问题就会消失。 有几个论坛帖子建议启用旧版图形模式并禁用桌面组合重定向来解决此问题。 对我们来说，这是一个解决方案而不是修复。 在此问题得到解决之前，我们无法转向生产。 这里有没有人经历过并克服这个障碍？ 如果NVIDIA和Citrix能够共同解决此问题并为正确配置创建Runbook或安装指南，那将是一件好事。 以上来自于谷歌翻译 以下为原文 We are experiencing an issue with NVIDIA GRID and XenDesktop 7.6. We are running vGPU on both XenServer and vSphere 6.0 and the issue occurs on both. Intermittently throughout the day, users XenDesktop sessions appear to be frozen. The only issue is that the virtual desktop is fine. If the user disconnects then reconnects they pick up where they left off. Another way to get the session back is to resize the Citrix 4.2 receiver window to windowed mode and instantly the session comes back to life. We have opened Citrix cases and contacted our NVIDIA reps, but nobody seems to have a fix for this yet although countless companies are experiencing the same issues. If we run XenDesktop 7.6 without the NVIDIA cards the issue goes away. There are several forum posts out there suggesting enabling legacy graphics mode and disabling desktop composition redirection to fix this. For us this is a work around and not a fix. We cannot move to production until this issue is resolved. Has anyone here experienced and overcome this hurdle? It would be nice if NVIDIA and Citrix could work together to resolve this issue and create a runbook or install guide for the proper configuration. 
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15个回答
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我假设你跟着Citrix eDoc进行部署，然后是XenServer Tools（或VMware Tools），然后是Nvidia Driver，然后是HDX 3D Pro VDA？
你有Citrix或Nvidia的错误吗？ 您在VM中运行哪些驱动程序？ 至于提议的解决方法。 传统模式将禁用h264的使用，也不会利用GRID SDK，从而降低用户体验，因此我不建议尝试使用。 DCR实质上是将图形基元发送到本地客户端以解决VM中缺少GPU的问题。 它在本地绘制它们，然后在客户端重新组合屏幕。 如果您在VM中有GPU / vGPU，则无需执行此操作，因此我建议您在启用vGPU的环境中进行转换。 以上来自于谷歌翻译 以下为原文 I'm assuming you followed to Citrix eDoc's for the deployment and followed the process of XenServer Tools (or VMware Tools) then Nvidia Driver followed by the HDX 3D Pro VDA? Do you have a bug opened with Citrix or Nvidia? Which drivers are you running in the VM? As for the proposed workarounds. Legacy mode will disable the use of h264, and also will not leverage the GRID SDK, giving a degraded user experience so I would not recommend trying that. DCR is essentially sending graphics primitives to the local client to address the lack of GPU in a VM. It draws them locally and then recomposes the screen at the client. Where you have a GPU / vGPU in the VM, there's no need to do this, and so turning it of in a vGPU enabled environment is something that I would recommend. |
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谢谢Jason的回应。
我们在Citrix和Nvidia都开放了案例。 这是使用XD 7.6的vSphere 6.0 vGPU部署。 我们正在运行K120Q配置文件。 关于传统图形模式和DCR的注释的Thnkas。 这些是我们保持原有图形模式关闭的原因，因此Citrix的固定响应表明它能够解决这些问题是不可接受的。 正确，安装过程是VMware工具，NVIDIA，然后是HDX 3D Pro。 以上来自于谷歌翻译 以下为原文 Thanks for the response Jason. We have cases open with both Citrix and Nvidia. This is a vSphere 6.0 vGPU deployment with XD 7.6. We are running the K120Q profile. Thnkas for the note on the legacy graphics mode and DCR. These are the reasons why we keep legacy graphics mode off so the canned response from Citrix saying enable it to resolve these issues is unacceptable. Correct, the install process was VMware tools, NVIDIA, then HDX 3D Pro. |
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我已经与我们的工程团队一起检查了开放案例，他们无法复制问题。
我们还看到，当VM中没有GPU时，一些客户正在使用XenDesktop报告此问题。 我们已将我们的调查结果和详细评估结果传递给Citrix，并将在今天的联合工程电话会议上进行审核，因此请继续向Citrix施加压力。 当您获得解决方案时，请回复此处，以便社区可以从这些信息中受益。 谢谢 以上来自于谷歌翻译 以下为原文 I've checked with our Engineering team working on the open case, they have been unable to replicate the issue. We've also seen that some customers are reporting this issue with XenDesktop when there is no GPU in the VM. We've passed our findings and the detailed assessment across to Citrix and it will be reviewed on today's joint engineering call, so please continue to apply pressure onto Citrix. When you do get a resolution, please post back here so the community can benefit from the information. Thanks |
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Citrix能够为我们提供Hd3dProviders.dll的替代解决方案。
感谢你的协助。 以上来自于谷歌翻译 以下为原文 Citrix was able to provide us wit ha replacement for Hd3dProviders.dll which resolved the issue. Thanks for your assistance. |
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你能详细说明一下这个决议吗？
我有一个类似的问题，其中vm是冻结，但如果你重新启动客户端，一切都很好。 我正在运行XD 7.6，XenServer 6.5并加载了最新的Grid驱动程序。 以上来自于谷歌翻译 以下为原文 Can you give a little more detail on the resolution? I'm having a similar problem where vm's are freezing, but if you reboot the client, all is good. I am running XD 7.6, XenServer 6.5 and have the latest Grid drivers loaded. |
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嗨vdi_grid，
你能告诉我“Hd3dProviders.dll”如何下载它？，现在我有一个问题你。 以上来自于谷歌翻译 以下为原文 Hi vdi_grid, could you please tail me that "Hd3dProviders.dll" how can i download it?, Now i have a problem same you. |
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嗨vdi_grid，
你能告诉我“Hd3dProviders.dll”如何下载它？，现在我有一个问题你。 以上来自于谷歌翻译 以下为原文 Hi vdi_grid, could you please tail me that "Hd3dProviders.dll" how can i download it?, Now i have a problem same you. |
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嗨vdi_grid，
你能告诉我“Hd3dProviders.dll”如何下载它？，现在我有一个问题你。 以上来自于谷歌翻译 以下为原文 Hi vdi_grid, could you please tail me that "Hd3dProviders.dll" how can i download it?, Now i have a problem same you. |
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嗨Anakhim - 我会打电话给Citrix和参考案例67692013.我不确定他们是否已将此包含在公共修复中。
以上来自于谷歌翻译 以下为原文 Hi Anakhim - I would call Citrix and reference case 67692013. I am not sure they have included this in a public fix yet. |
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嗨，
http://support.citrix.com/article/CTX201616 下载Hd3dProviders.dll的修补程序 以上来自于谷歌翻译 以下为原文 Hi, http://support.citrix.com/article/CTX201616 download hotfix for Hd3dProviders.dll |
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任何可以确认更改Hd3d Providers.dll的人都可以使用吗？
以上来自于谷歌翻译 以下为原文 Anyone who can confirm changeing the Hd3dProviders.dll works? |
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是的，我可以确认它有点像魅力。
谢谢 以上来自于谷歌翻译 以下为原文 Yes I can confirm it works like a charm. Thank you |
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你好，
有没有其他人在XenDesktop 7.8上遇到此问题？ 此修复程序是否也适用于此版本？ 我们在公司实施XenDesktop时遇到了这个问题。 VM没有共享的vGPU工作正常，但这些与vGPU将在使用图形密集型程序后冻结。 以上来自于谷歌翻译 以下为原文 Hello, does anyone else have this issues with XenDesktop 7.8 ? Does this fix also work with this Version? We experiencing this issues while implementing XenDesktop in our company. The VM's without a shared vGPU working fine but these with vGPU will freeze after utilizing a graphic intensive program. |
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嗨，
只是一个更新： 我在XD 7.9中遇到了同样的问题，并在Citrix开了一张支持票。 他们证实CTX201616不包含在7.9中！ 我会告诉你这件事。 以上来自于谷歌翻译 以下为原文 Hi, just an update: I got the same issues with XD 7.9 and opened a support ticket at Citrix. They confirmed that CTX201616 is NOT included in 7.9! I will update you about this. |
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..第二次更新：
升级工程师说，修复包含在7.9中。 以上来自于谷歌翻译 以下为原文 .. second update: The escalation engineer said, fix is included in 7.9. |
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