完善资料让更多小伙伴认识你，还能领取20积分哦， 立即完善>
3天内不再提示
德赢Vwin官网
论坛|
大家好，
我最近得到了一台NUC8i7HVK并打算用它作为HTPC从我的NAS播放4K HDR remux。 增加了2支Crucial 8GB DDR4 2400MHz内存和三星970 Evo 256GB M.2 SSD。 操作系统是Windows 10 1803.AMD驱动程序是18.9.3 NUC通过我的AV接收机Onkyo TX-RZ800使用HDMI连接到我的电视LG OLED 55B7到HDMI 2.0a端口。 启动后，我的电视上出现灰色屏幕，直到Windows 10欢迎屏幕出现。 如果我尝试进入BIOS，我仍然会看到灰色屏幕。 因此，为了配置NUC，我必须将它连接到使用HDMI到VGA适配器的旧13“AOC监视器。在此之前我使用的是第3代i5 NUC，它没有任何此类问题。 我已经将BIOS升级到最新版本，但在HDMI输出和多条HDMI线缆上仍然存在相同的问题。 相同的AV接收器具有以下连接，并且没有一个具有此问题： 1.我的游戏PC包括SLI中的2xGTX980ti和i7 5930k。 操作系统与NUC相同。 我可以进入BIOS并进行更改。 2. XBox One X. 3. PS4 Pro 4.卫星电视盒。 每次我需要更改设置时，将新NUC连接到旧AOC显示器是不可行的。 我也不想绕过AV接收器，因为这会破坏使用NUC作为HTPC的目的。 请帮我解决这个问题。 以上来自于谷歌翻译 以下为原文 Hi All, I recently got myself a NUC8i7HVK and intend to use it as HTPC to play 4K HDR remuxes from my NAS. Added 2 sticks of Crucial 8GB DDR4 2400MHz ram and Samsung 970 Evo 256GB M.2 SSD. OS is Windows 10 1803. AMD drivers is 18.9.3 The NUC is connected using HDMI to my TV LG OLED 55B7 via my AV receiver Onkyo TX-RZ800 to a HDMI 2.0a port. Post boot up, I get a grey screen on my TV till the point the Windows 10 welcome screen comes. If I try and go into the BIOS I still get a grey screen. Hence to configure the NUC I had to connect it to an old 13" AOC monitor using HDMI to VGA adapter. Prior to this I was using a 3rd Gen i5 NUC which didnt have any such issue. I have already upgraded the BIOS to the latest available and still have the same issue on both the HDMI outs and with multiple HDMI cables. The same AV receiver has the following connected and none of them have this issue: 1. My gaming PC comprising 2xGTX980Ti in SLI and i7 5930k. OS is same as NUC. I can go into the BIOS and make changes. 2. XBox One X 3. PS4 Pro 4. Satellite TV box. Connecting the new NUC to the old AOC display everytime I need to change a setting is not feasible. Neither do I want to bypass the AV Receiver as that would defeat the purpose of using the NUC as HTPC. Please help me in resolving the issue. 
0
|
|
相关推荐
8个回答
|
|
|
您好shuvadeep，感谢您加入我们的英特尔®社区。我们了解您遇到的灰屏问题可能会造成不便，因为您的英特尔®NUC套件NUC8i7HVK的目的是将其用作HTPC来播放NAS中的内容;
让我帮助你，以便我们可以尝试隔离问题。只是确认，将英特尔®NUC套件NUC8i7HVK仅连接到使用HDMI转VGA适配器的旧13“AOC显示器时，问题不存在，对吗？因为你已经 我们怀疑您的硬件组件之间可能存在兼容性问题。如果您通过HDMI将英特尔®NUC套件NUC8i7HVK直接连接到电视LG OLED 55B7（没有接收器），问题仍然存在 ？仅在接收器连接时才存在吗？您是否测试了不同的内存？同样，让我知道，当时只有一个RAM仍然存在问题吗？您可以尝试通过跳线或英特尔®NUC清除CMOS或 通过跳线恢复你的BIOS，然后再次测试你的设置。这是你设备上最新BIOS的链接。另外，请提供系统支持实用程序将生成的.txt文件。要附加文件，你 必须单击“附加”选项 响应框的右下角。我希望尽快收到你的来信.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello shuvadeep, Thank you for joining our Intel ® Community. I understand that the grey screen issue that you are experiencing might cause inconveniences as the purpose of your Intel® NUC Kit NUC8i7HVK is to use it as HTPC to play the content from your NAS; let me assist you so we can try to isolate the issue. Just to confirm, the issue is not present when connecting the Intel® NUC Kit NUC8i7HVK only to an old 13" AOC monitor using a HDMI to VGA adapter, correct? Since you already tested multiple cables and the issue persists, we suspect that you might be experiencing compatibility issues between your hardware components. If you connect your Intel® NUC Kit NUC8i7HVK directly to TV LG OLED 55B7 (without the receiver) via HDMI, is the issue still present? Is it present only when the receiver is connected? Have you tested a different memory? As well, let me know, is the issue still present only with one RAM at the time? You may try clearing CMOS on Intel® NUC via jumper or recovering your BIOS via jumper too and then testing your setup again. Here is a link for the latest BIOS on your device. In addition, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box. I hope to hear from you soon. Regards, Diego S. |
|
|
|
|
jerry1978 发表于 2018-10-22 10:29 你好迭戈， 我已经尝试更新BIOS并在更新后清除它。 '当通过接收器并直接连接到电视时，我会显示并可以进入BIOS。 我附上了SSU报告。 我没有访问另一组内存和单棒内存测试没有解决任何问题。 问候， Shuvadeep SSU.txt.zip 26.6 K. 以上来自于谷歌翻译 以下为原文 Hi Diego, I have already tried updating BIOS and clearing it post update. 'When by pass the receiver and connecting directly to TV, I do get display and can enter BIOS. I have attached the SSU report. I dont have access to another set of memory and testing with single stick of memory did not resolve anything. Regards, Shuvadeep
|
|
|
|
|
|
您好shuvadeep，感谢您的回复。为了解决问题，我们需要您卸载系统所具有的当前图形驱动程序，直到暴露出基本的Microsoft *显示驱动程序（请确保您不会这样做） 互联网访问）之后，为了进行故障排除，请首先安装最新的适用于Windows®10的Radeon™RX Vega M图形驱动程序，然后安装最新的英特尔®图形驱动程序为了执行此操作，请继续执行此更新步骤：解压缩文件 打开设备管理器：对于Windows 10：右键单击Windows启动图标当提示用户帐户控制权限时，单击“是”。展开“显示适配器”部分。右键单击英特尔®图形条目，然后选择“更新驱动程序软件”。 。单击“浏览计算机以查找驱动程序软件”。单击“让我从计算机上的设备驱动程序列表中选择”。单击“从磁盘安装”。单击“浏览”并选择驱动程序文件所在的目录。单击“确定”， 然后单击Next.Drivers正在安装。重新启动计算机。然后继续使用英特尔®图形驱动程序。我希望尽快收到您的回复.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello shuvadeep, Thank you for your response. In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access) After that, for troubleshooting purposes please install the latest Radeon™ RX Vega M Graphics Driver for Windows® 10 first and then the latest Intel ® Graphic Drivers In order to do it, please go ahead and perform this update steps: Unzip the file to a designated location or folder. Open Device Manager: For Windows 10: Right-click Windows Start icon Click yes when prompted for permission from User Account Control. Expand the Display adapters section. Right-click the Intel® graphics entry and select Update Driver Software. Click Browse my computer for driver software. Click Let me pick from a list of device drivers on my computer. Click Have Disk. Click Browse and select the directory where the driver files are located. Click OK, and finally click Next. Drivers are now being installed. Restart your computer. Then proceed with the Intel ® Graphic Drivers . I hope to hear from you soon Regards, Diego S. |
|
|
|
|
|
Shuvadeep， 很抱歉，您在使用NUC8i7HVK作为媒体中心电脑播放内容时遇到问题。 出于好奇，您需要在BIOS中更改哪些设置会对您播放媒体的能力产生任何影响？ 通常客户在“称之为好”之前对BIOS进行一到两次更改。 以上来自于谷歌翻译 以下为原文 Shuvadeep, Sorry you are having issues with using the NUC8i7HVK as a media center PC for playing back your content. Out of curiosity what settings are you needing to change in the BIOS that would have any affect on your ability to playback media? Generally customers make the changes to the BIOS one to two times before "calling it good". |
|
|
|
|
jerry1978 发表于 2018-10-22 10:54 diegaos 我不确定这些故障排除步骤是否会对我的情况产生任何影响，因为在Windows内部我会显示。 问题出现在到达Windows屏幕之前。 这是一个简短的视频发布： https://drive.google.com/open?id=16pr-GwW6KjhdKLjYXdBID1owMxN1BxUI 以上来自于谷歌翻译 以下为原文 diegaos I am not sure if these troubleshooting steps would make any difference in my case as inside Windows I do get display. The issue is prior to reaching the Windows screen. Here is a short video f th issu: https://drive.google.com/open?id=16pr-GwW6KjhdKLjYXdBID1owMxN1BxUI |
|
|
|
|
jerry1978 发表于 2018-10-22 11:18 嗨可能听起来很愚蠢，但NUC以1080p启动，直到它进入Windows登录屏幕，所以Bios和Post都是1080p，确保将电视设置为自动或本机用于Aspect Display或NUK连接的任何内容 一旦它进入Windows登录，它将设置为您选择的内容在显示中我猜测它是3840x2160p用于4K播放。 以上来自于谷歌翻译 以下为原文 Hi may sound daft but the NUC boots up in 1080p till it gets to the windows log in screen so the Bios and Post are all at 1080p make sure you TV is set to Auto or native for Aspect Display or what ever the NUK is connected to once it gets to windows log in it will set to what ever you have selected In display and I am guess it is 3840x2160p for the 4K play back. |
|
|
|
|
cd340823 发表于 2018-10-22 11:29 嗨， 没有其他系统有这个问题，包括我拥有的第三代i5 NUC。 电视设置为AUTO，所有输入源都能正常工作。 以上来自于谷歌翻译 以下为原文 Hi, No other system has this issue including the 3rd Gen i5 NUC that I have. TV is set to AUTO and works fine will all input sources. |
|
|
|
|
|
好吧，这就是我的所有选择我知道如果设置为仅4K而某些4K电视将执行您所描述的内容并且正在使用非4K设备即使电视设置为4K，某些电视上的Xbox也不会显示 只要 以上来自于谷歌翻译 以下为原文 Ok so that is me all out of options I do Know that some 4K TV will do what you have described if set to 4K only and a non 4K device i being used Namely the Xbox on some TV will not display if TV is set to 4K Only |
|
|
|
|
只有小组成员才能发言，加入小组>>
515浏览 0评论
/6 
关注我们的微信
下载发烧友APP
德赢Vwin官网 观察
版权所有 © 湖南华秋数字科技有限公司
德赢Vwin官网 （电路图） 湘公网安备 43011202000918 号 电信与信息服务业务经营许可证：合字B2-20210191
工商网监
湘ICP备2023018690号
5080
评论
淘帖
3298
