你好Tusshar
感谢您的信息。
您是否尝试在系统上完成英特尔图形驱动程序的全新安装?
(见下面的步骤)。
如果这无法帮助纠正行为,我建议您与原始设备制造商(OEM)联系,以验证此笔记本电脑型号之前是否已报告此行为。
这也可能导致硬件问题,如果是这种情况,请向OEM咨询保修/更换选项。
清洁安装步骤:
首先,您将在以下链接https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip下载英特尔®HD图形620驱动程序版本,下载驱动程序后请确保
在卸载/安装驱动程序期间,单元未连接到Internet以避免任何自动更新,并按照以下步骤卸载图形驱动程序:
在键盘上,按WinLogo键+ R,然后键入devmgmt.msc展开“显示适配器”部分。
查找英特尔®图形驱动程序
右键单击“英特尔图形驱动程序”并选择“卸载”。
选中复选框删除此设备的驱动程序软件。
卸载过程完成后重新启动计算机。
重启完成后,请按照以下步骤更新图形驱动程序:
使用先前下载的.zip文件。
将文件解压缩到指定的位置或文件夹。
右键单击Windows“开始”图标,然后打开“设备管理器”。
提示用户帐户控制权限时,单击“是”。
展开“显示适配器”部分。
右键单击英特尔®图形条目,然后选择更新驱动程序软件。
单击“浏览计算机以查找驱动程序软件”。
单击“让我从计算机上的设备驱动程序列表中选择”。
单击“从磁盘安装”。
单击“浏览”。
访问指定的位置或文件夹,并访问名为“Graphics”的文件夹。
选择名为“igdlh64”或“igdlh”的文件.1单击“打开”,然后单击“确定”,最后单击“下一步”。
现在正在安装驱动程序。
重新启动计算机。
此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同
以上来自于谷歌翻译
以下为原文
Hello
Tusshar
Thank you for the information.
Have you tried to complete a clean installation of the Intel graphics driver on the system? (See the steps below). If this does not help to correct the behavior I would recommend contacting the Original Equipment Manufacturer (OEM) to verify if this behavior has been reported previously with this laptop model.
This could also lead to a possible hardware problem, if this is the case please refer to the OEM for warranty/replacement options.
- Clean installations steps:
First, you will have download the Intel® HD graphics 620 driver version on the following linkhttps://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip, once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver.
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox Delete the driver software for this device.
- Reboot the computer after the uninstall process has finished.
Once the reboot is completed, please follow these steps in order to update the graphics driver:
- Use the .zip file downloaded previously.
- Unzip the file to a designated location or folder.
- Right-click on the Windows Start icon and open Device Manager.
- Click “Yes” when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click “Browse my computer for driver software”.
- Click “Let me pick from a list of device drivers on my computer”.
- Click “Have Disk”.
- Click “Browse”.
- Access the designated location or folder, and access a folder called “Graphics”.
- Select the file called “igdlh64” or “igdlh”.
- 1 Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
- Reboot your computer.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation