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是的，我有：
等待它停止。重置BIOS（尽管发布了大量更新，这是我遇到过的最错误的BIOS）。重新安装了TXE驱动程序。安装了Windows（干净）。 无论我做什么，英特尔（TM）PTT重新认证服务都会占据CPU的30％到40％，每周7天，每天24小时。 有时它停止不到一分钟，但随后立即恢复。 我已经多次重新安装驱动程序和Windows，它总是一样的。 对这个问题的解释并不多; 这是英特尔的硬件在干净的Windows 10 x64安装上运行英特尔的驱动程序，没有其他任何东西在运行。 这似乎是英特尔的问题。 这里的另一个主题是该问题自行解决，有人认为系统需要在更改后重新认证。 但是我已经让这个系统连续工作了5天，而且英特尔（右）PTT重新认证服务仍在锤击CPU。 也许这可能与2年前的TXE驱动程序有关？ 以上来自于谷歌翻译 以下为原文 Yes I have:
No matter what I do, the Intel(r) PTT Recertification Service is hogging between 30 and 40% of the CPU, 24/7. Sometimes it stops for less than a minute, but then it immediately resumes. I have reinstalled the driver and Windows multiple times, and it's always the same. There's aren't many explanations for this problem; It's Intel's hardware running Intel's set of drivers on a clean Windows 10 x64 install with nothing else running. It seems like an Intel problem. Another thread on here said that the issue resolves itself, with someone positing that the system needs to be recertified after a change. However I've had this system idling for 5 days straight and Intel(r) PTT Recertification Service is STILL hammering the CPU. Perhaps this could have something to do with the TXE driver being 2 years old? 
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9个回答
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您好，Wattle，感谢您加入英特尔社区。
为了更好地帮助您，我想收集有关您在计算机中的配置的更多信息。 请附上.txt文件，英特尔®系统支持实用程序将生成https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility如果可能，请提供服务的屏幕截图英特尔®PTT重新认证 显示CPU利用率的服务。 要附加文件，必须单击响应框右上角的“使用高级编辑器”，然后“响应”选项将出现在响应框的右下角。 此致Fred D. 英特尔客户支持技术人员 根据与英特尔公司的合同 以上来自于谷歌翻译 以下为原文 Hello Wattle, Thank you for joining the Intel Communities. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility If possible provide a screenshot of the service Intel® PTT Recertification Service showing the CPU utilization. To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box. Regards, Fred D. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-11-6 13:44 嗨Fred，我已经附上了请求的报告，这是CPU使用情况的屏幕截图： intel_ssu.txt.zip 5.4 K. 以上来自于谷歌翻译 以下为原文 Hi Fred, I have attached the requested report, and here is a screenshot of the CPU usage:
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您好Wattle，感谢您发送给我的信息。您使用的是英特尔®平台信任技术（英特尔®PTT）吗？ 如果您不使用它，请访问BIOS并禁用它。 一旦禁用，启动计算机进入Windows *并检查问题是否仍然存在.Regards，Fred D.Intel客户支持技术人员在英特尔公司的合同下 以上来自于谷歌翻译 以下为原文 Hello Wattle, Thanks for the information you sent to me. Do you use Intel® Platform Trust Technology (Intel® PTT)? If you are not using it please access the BIOS and disable it. Once disabled boot the computer into Windows* and check if issue persists or not. Regards, Fred D. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-11-6 14:16 是的我使用PTT。 在BIOS中禁用PTT时问题仍然存在，但必须启用PTT才能使TPM正常工作，并且我需要TPM用于BitLocker，因此这是一个不可接受的解决方案。 以上来自于谷歌翻译 以下为原文 Yes I use PTT. The issue does not persist with PTT disabled in the BIOS, but PTT must be enabled for TPM to work and I need TPM for BitLocker, so that's an unacceptable solution. |
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Jayden888 发表于 2018-11-6 14:29 您好，Wattle，我能够在我们的实验室中使用完全相同的计算机模型重现该问题。 我将进一步研究这个问题。 我会尽快在这个帖子上发布信息.Regards，Fred D.Intel客户支持技术人员在英特尔公司的合同下 以上来自于谷歌翻译 以下为原文 Hello Wattle, I was able to reproduce the issue in our lab with the exact same computer model. I will do further research about this. I will post information on this thread as soon as I have it. Regards, Fred D. Intel Customer Support Technician Under Contract to Intel Corporation |
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嗨，大家好，
我为英特尔客户支持工作，我只是想让您知道我们目前正在调查此问题。 我会更新此对话。 谢谢， 罗尼G. 以上来自于谷歌翻译 以下为原文 Hi everyone, I work for Intel Customer Support and I just wanted you to know that we are currently looking into this issue. I will keep this conversation updated. Thanks, Ronny G |
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Jayden888 发表于 2018-11-6 14:29 Wattle：我刚刚收到有关此主题的更新，请按照以下步骤尝试解决此问题： - 在程序和功能中，卸载英特尔可信执行引擎。 - 下载从以下网址下载的最新英特尔®TXE驱动程序：https：//downloadcenter.intel.com/download/26435/.Unzip - 通过文件夹导航到安装程序 TXEI Win10 folder.-右键单击txei.inf并选择Install.-重新启动计算机。 - 现在检查任务管理器。 不再出现英特尔PTT EK重新认证服务。 如果此解决方法以任何方式影响Bitlocker，请告诉我们。 此致，Alberto R. 英特尔客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Wattle: I just received an update on this subject, please follow the steps below to try to fix this problem: -In Programs and Features, uninstall Intel Trusted Execution Engine. -Downloaded the latest Intel® TXE driver downloaded from: https://downloadcenter.intel.com/download/26435/.Unzip -Navigate through the folder to the InstallersTXEIWin10 folder. -Right-click on txei.inf and choose Install. -Restart the computer. -Now check Task Manager. Intel PTT EK Recertification Service should no longer appear. Please let us know if this workaround in any way affects Bitlocker. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-11-6 14:53 我已经按照你的建议卸载了TXE驱动程序，然后重新安装了（除了使用右键单击txei.inf方法之外，我已使用的驱动程序相同）。 这阻止了PTT EK重新认证服务的运行（可能是因为它完全被排除在安装之外），同时避免了设备管理器中的任何错误。 Bitlocker功能似乎不受影响。 所以，谢谢，这似乎是一个可以接受的解决方案，但我不得不问：如果它可以被排除在外，那么PTT EK重新认证服务有什么意义呢？ 你的建议似乎默认了服务是不必要的膨胀，至少在这个系统的情况下。 此外，我建议您更新TXE驱动程序安装程序，以避免安装它的其他人的此问题。 在互联网上搜索，这期的PTT EK重新认证服务占用CPU非常普遍，影响了超出这种NUC模型的设备。 以上来自于谷歌翻译 以下为原文 I have followed your advice and uninstalled the TXE driver, then reinstalled is (that's the same driver I was already using) except using the right-click txei.inf method. This has prevented the PTT EK Recertification Service from running (presumably because it was excluded from the installation altogether), while avoiding any errors in device manager. Bitlocker functionality appears to be unaffected. So thanks, that seems to be an acceptable solution, though I have to ask: if it can just be excluded like that, what was the point of the PTT EK Recertification Service? Your advice seems to be tacit acknowledgement that the service is unnecessary bloat, at least in the case of this system. Also, I would suggest that you update the TXE driver installer to avoid this issue for everyone else who installs it. Searching the internet, this issue of the PTT EK Recertification Service hogging CPUs is pretty widespread, affecting devices beyond this model of NUC. |
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Jayden888 发表于 2018-11-6 14:59 Wattle：非常欢迎你。 我们正在研究所描述的问题，同时我们提供了针对此类场景的解决方案。非常感谢您的反馈，我已向产品团队报告，以便他们了解您的意见.Regards，Alberto R 英特尔客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Wattle: You are very welcome. We are looking into the issue described and in the meantime we provided that work around for this type of scenario. Thank you very much for your feedback, I already reported to the product team for them to be aware of your comments. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation |
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