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您好，所以我的笔记本电脑出了问题，大约8个月前它开始每隔30分钟关闭一次（如果我将它置于睡眠模式，30分钟计时器将重置）。
我已经读过问题可能是'英特尔管理引擎接口'或类似的东西，所以我检查它是否在'设备管理器'中，但它无处可寻。 我尝试安装它，但每次打开安装程序时都会说'平台不支持'，我已经尝试了它的每个版本，但它们都没有工作。 我尝试重新安装Windows，刷新BIOS，一切。 笔记本电脑规格： - 4 GB Ram - 英特尔i5-4200U - 240 GB的SSD。 以上来自于谷歌翻译 以下为原文 Hello, so I've got a problem with my laptop, about 8 months ago it just started shutting down every 30 minutes(if I would put it on sleep mode the 30 minutes timer would reset). I've read that the problem might be the 'Intel Management Engine Interface' or something like that, so I checked if it is in the 'Device Manager' but it is nowhere to be found. I tried installing it but everytime I open the installer it would say that the 'Platform not supported', I've tried every version of it but none of them work. I tried reinstalling Windows, flashing the bios, everything. Laptop specs: - 4 GB Ram - Intel i5-4200U - SSD with 240 GB. 
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这听起来像ME没有正常运行，因此当计时器到期时（即30分钟）发出平台重置。
ME的固件在更新系统BIOS的一部分时更新。 我建议您查看是否有来自您的制造商的更新BIOS - 非常重要 - 使用他们的BIOS恢复方法安装它（即不是正常安装，因为这可能无法解决ME问题）。 如果唯一可用的BIOS与您拥有的相同，那么我建议您使用其BIOS恢复方法重新安装它。 希望这个帮助， 内容S 以上来自于谷歌翻译 以下为原文 This sounds like the ME is not operating properly and thus a platform reset is being issued when the timer expires (i.e. at 30 minutes). The ME's firmware is updated at part of updating the system's BIOS. I suggest that you look to see if there is an updated BIOS from your manufacturer and - very important - install it using their BIOS Recovery methodology (i.e. not a normal install as this might not fix the ME issue). If the only BIOS available is the same one you have, then I suggest that you reinstall it using their BIOS Recovery methodology. Hope this help, ...S |
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tianyou15 发表于 2018-11-15 19:01 None 以上来自于谷歌翻译 以下为原文 http://imgur.com/gallery/1q1azauhttps://imgur.com/gallery/1q1azau Ok, so I tried the recovery method, everything was fine but I had to reinstall the windows, I don't know why it wouldn't boot, but after I installed the windows it worked. So I checked if the ME was in the device Manager@ but it wasn't, I tried to install it myself but I got the error 'Platform not supported' again. Here is the log file of the ME installer. 2018:09:01 21:55:44:949: |
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我也面临同样的问题，因为它已停止并关闭我的笔记本电脑屏幕，但是，在从惠普客户支持获得一些帮助后，我可以解决这个问题，如果你需要一些支持，
您也可以使用它进行浏览，另外，您可以通过电池充电或节电器来获取一些建议。 以上来自于谷歌翻译 以下为原文 I have also face the same problem, as, it has stopped and shutdown with my Laptop Screen, but, after take some help from hp customer support it can be possible for me to solve this problem, and if you need some support over that, you can also browse with it, and for the alternative, you may take some suggestions with the battery charging or battery saver. |
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wanyou2345 发表于 2018-11-15 19:26 如果制造商的BIOS恢复过程没有将ME恢复到运行状态，那么我们无能为力。 您需要与制造商的支持小组合作才能解决此问题; 没有其他选择。 抱歉， 内容S 以上来自于谷歌翻译 以下为原文 If the manufacturer's BIOS recovery process does not restore the ME to an operational state, there is nothing that we can do about it . You need to work with your manufacturer's support group to get this fixed; there is no other option. Sorry, ...S |
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非常感谢你，我会尽力联系他们。 如果他们不帮我这个，我应该买一个新处理器还是新主板？我的保修已于1年前到期.. 以上来自于谷歌翻译 以下为原文 Thank you so much, I will try to contact them. If they would not help me with this, should I buy a new processor or a new motherboard?My warranty has expired 1 year ago.. |
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首先让我说处理器或芯片组或主板没有任何物理错误。 问题是保留系统固件的闪存（主板上的芯片）已损坏。 系统的固件包含许多单独的部分。 最重要的是由ME执行的固件和由处理器执行的固件（我们传统上称为BIOS）。 两者都必须正常工作才能使系统成功运行。 腐败可能导致两种方式，（1）闪存芯片停止正常工作（这不是这种情况）或（2）在（失败的）BIOS更新操作期间固件不正确或仅部分更新。 对于后一种情况，供应商的BIOS恢复过程应该通过强制更新所有固件来修复损坏。 无论他们为你提供什么都没有做到。 正如我所说，您的第一步应该是与供应商的技术支持团队联系并解释情况。 他们应该能够通过辅助的，更强大的BIOS恢复过程来解决这个问题。 如果他们不能，他们可能有一个可以手动解决此问题的维修服务。 不幸的是，由于您的保修期已过，您可能需要为此过程付费（您不应该，因为这是由于他们明显损坏的固件更新过程造成的，恕我直言，他们应该承担责任，但很有可能他们会看到它 那样）。 底线，联系他们并交叉你的手指，他们有一个二级BIOS恢复过程，可以解决这个问题。 如果他们不这样做，他们的维修服务的替代方案是自己安装替换主板（不要购买这个;你可能只是继承其他人的损坏的固件）。 希望这可以帮助， 内容S 以上来自于谷歌翻译 以下为原文 Let me start by saying that there is nothing physically wrong with the processor or the chipset or the motherboard. The problem is that the flash memory (a chip on the motherboard) that retains the system's firmware is corrupted. The system's firmware consists of a number of separate pieces. Most important are the firmware executed by the ME and the firmware executed by the processor (what we have traditionally called the BIOS). Both must be working properly for the system to operate successfully. Corruption can result two ways, (1) the flash chip stops working properly (this is not the case here) or (2) the firmware is improperly or only partially updated during a (failed) BIOS update operation. For this latter case, the vendor's BIOS Recovery process is supposed to fix the corruption by forcibly updating all of the firmware. Whatever they have provided to you has failed to do that. As I said, your first step should be to contact your vendor's technical support team and explain the situation. They should be able to fix this with a secondary, more forceful BIOS Recovery process. If they cannot, they may have a repair service that can manually fix this. Unfortunately, since your warranty has expired, you will likely have to pay for this process (you shouldn't, since this was caused by their obviously broken firmware update process and, IMHO, they should be liable, but fat chance they will see it that way). Bottom line, contact them and cross your fingers that they have a secondary BIOS Recovery process that can fix this. If they don't, the alternative to their repair service is to install a replacement motherboard yourself (don't purchase this used; you may just be inheriting someone else's corrupted firmware). Hope this helps, ...S |
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