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我的设备NEW intel nuc7i5bnh 8gb ram，128G ssd;
新安装的Windows 10（最新更新）投影机benq tk800 4k hdrreceiver yamaha rxv683all 4k hdmi 2.0电缆 我的问题是屏幕闪烁和DROP SCREEN与netflix或亚马逊素数视频（我必须重新启动以解决闪烁，但如果去netflix它再次发生NETFLIX APP或MICROSOFT EDGE） 图形驱动程序，BIOS，hdmi固件全部更新到最新版本 我尝试了错误的图形驱动程序版本，它没有工作 我试过没有接收器它也很开心但更少（大多数是打开ot关闭应用程序或微软边缘） 我认为hdr模式会让情况变得更糟 你管是伟大的4k也没有问题与hdr 你怎么看？ 以上来自于谷歌翻译 以下为原文 my equipment NEW intel nuc7i5bnh 8gb ram, 128G ssd ; NEW INSTALLAtiON OF windows 10 (latest updated) projector benq tk800 4k hdr receiver yamaha rxv683 all 4k hdmi 2.0 cables my problem is screen flashing and DROP SCREEN with netflix or amazon prime video( i have to restart to resolve flashing, but if going to netflix it happening again BY NETFLIX APP OR MICROSOFT EDGE) graphic driver, bios, hdmi firmware all updated to the latest version i tried erlier version of graphic driver it didnt work I tried without receiver it happans too but less(mostly when open ot close app or microsoft edge) i think hdr mode make it worse you tube is great 4k no problem also with hdr what do you think? 
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13个回答
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assafroth74：我们会尽力解决这个问题。
为了提供最准确的帮助，我们只想确认一些有关您系统的详细信息： 请提供NUC，接收器和投影仪之间连接的详细说明，以及用于连接所有部件的视频端口。 在使用相同的组件之前，NUC是否正常工作？ 根据投影机的规格，我们可以确认它有不同的HDMI端口，您是否测试了投影机的所有端口？ 您是否可以选择使用其他HDMI线缆？ 根据您提供给我们的信息，您使用的是Edge，是否可以尝试使用Chrome或Mozilla等其他浏览器？ 出于测试目的，请在没有投影仪和接收器的情况下使用NUC，尝试将其直接连接到电视或显示器，以确认此问题是否与兼容性问题有关。 您提到BIOS和驱动程序是最新的，只是为了确认，在以下链接中，您将找到有关如何使用F7方法和最新版本0067进行BIOS更新的说明以及执行此操作所需的.BIO文件 ：HTTPS：//www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.htmlhttps：//downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A - 产品= 95067 另外，请尝试安装英特尔®图形驱动程序版本24.20.100.6194:https://downloadcenter.intel.com/download/28031/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC- 洁NUC7i3BN-NUC7i5BN-NUC7i7BN？产品= 95067 如果问题仍然存在，我们也可以尝试安装英特尔®图形驱动程序版本24.20.100.6229：https：//downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10？product = 98911 有任何问题，请告诉我。 此致，Alberto R. 以上来自于谷歌翻译 以下为原文 assafroth74: We will do our best to try to fix this problem. In order to provide the most accurate assistance, we just wanted to confirm a few details about your system: Please provide a detailed description of the connection between the NUC, the receiver and the projector and which video ports are you using to connect all the parts. Did the NUC work fine before using those same components? Based on the specifications of the projector, we can confirm that it has different HDMI ports, did you test all the ports from the projector? Do you have the option to use a different HDMI cable? According to the information you gave us you are using Edge, could you please try a different browser like Chrome or Mozilla? For testing purposes, please use the NUC without the projector and the receiver, try to connect it directly to a TV or monitor in order to confirm if this issue could be related to a compatibility problem. You mentioned the BIOS and drivers are up to date, just to confirm, on the following link you will find the instructions of how to do a BIOS update to the latest version 0067 using the F7 method and the the .BIO file needed to do it: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95067 Also, please try to install the Intel® graphics driver version 24.20.100.6194: https://downloadcenter.intel.com/download/28031/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95067 If the problem persists we can also try to install Intel® graphics driver version 24.20.100.6229: https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=98911 Any questions, please let me know. Regards, Alberto R |
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jerry1978 发表于 2018-11-27 18:53 nuc是全新的，使用hdmi 2.0电缆4k（60Hz）连接到接收器。 我也尝试了4种不同的4k电缆（接收器有3个hdcp 2.2端口，它连接到端口1） 从接收器连接到投影仪与hdmi 2.0电缆4k（60Hz）我也尝试了不同的4k电缆 - 短，长。 投影机只有一个输入hdcp 2.2所以我连接到这个端口。 当将海峡连接到高清电视（不是4k）时，nuc工作正常，但是当接收器涉及它的闪烁时不会。 将它连接到投影仪时，闪烁较少，但仍有一些可能会掉线 - 然后我必须重新启动。 在Chrome浏览器中它可以发生，但比Netflix应用程序或Microsoftedge少得多。 YouTube和其他网站总是运作完美（高清，4k，hdr ......） 我还测试了朋友的第6代nuc，它运行正常。 我还有一台10年历史的电脑，它与投影机和接收器完美配合（win7连接方式与hdmi相同......） 我花了很多时间甚至想过改变接收器，但我认为它不会改变任何东西，因为它发生在没有它但更少的情况下。 在这篇文章中抱怨的所有人呢？ 我意识到最近没有人写过，英特尔没有解决它 如果我从NUC7i5BNH改为NUC7i7BNH，它会解决吗？ 谢谢 以上来自于谷歌翻译 以下为原文 The nuc is completely new, connected to receiver with hdmi 2.0 cables 4k(60Hz). I also tried 4 different 4k cables (the receiver has 3 hdcp 2.2 port, it connected to port 1) from the receiver it connected to projector with hdmi 2.0 cables for 4k(60Hz)I also tried different 4k cables-short, long. the projector has only one input for hdcp 2.2 so I connect it to this port. The nuc is working ok when connecting strait to hd tv (not 4k), but not when the receiver involved its flickering much. When connecting it strait to projector there is less flickering but still there is some and it can drop screen-then I have to restart. In chrome browser it can happen but much less then Netflix app or Microsoft edge. YouTube and other website is always working perfect(hd,4k,hdr….) I have also tested a 6th gen nuc from friend and it works fine. I also have a 10 year old pc that work perfect with projector and receiver (win 7 connected the same way hdmi….) I spent many hours and even thought changing the receiver but I think It will not change anything because it happens without it but less. What about all the people who complained in this post? I realize that no one wrote lately and Intel didn’t solve it If I change from NUC7i5BNH to NUC7i7BNH will it solve it? thank you |
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我试过你说的一切
gpx 6229更好，但切换到hdr模式时。 它闪烁的大时间。 以上来自于谷歌翻译 以下为原文 I tried everything you said gpx 6229 is better but when switching to hdr mode. it flickering big time. |
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请完整描述“闪烁”的含义。 不幸的是，人们可以互换地使用这个词来描述许多不同的现象。 内容S 以上来自于谷歌翻译 以下为原文 Please fully describe what you mean by 'flickering'. Unfortunately, folks are using this word interchangably to describe a number of different phenomena. ...S |
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进入或离开Netflix时通常会闪烁和黑屏 以上来自于谷歌翻译 以下为原文 Flashing and black screen usually when going in or out to Netflix |
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当使用基本的gpx驱动程序时，没有问题，但没有hdr 以上来自于谷歌翻译 以下为原文 when using the basic gpx driver there is no problems but there is not hdr |
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所以你不是在谈论图像中不断闪烁或撕裂; 你在谈论特定事件期间（仅在特定事件期间）的一些屏幕闪烁。 屏幕会变黑并暂时恢复吗？ 这些事件是重复还是仅发生一次（即进入或退出Netflix请求的模式）？ 进入此模式时，HDR是否保持参与或是否重置为SDR？ 内容S 以上来自于谷歌翻译 以下为原文 So you are NOT talking about a constant flickering or tearing in the image; you are talking about a few screen flashes during (and only during) specific events. Is this the screen going black for a moment and then recovering? Does this repeat or just happen once at these events (i.e. going into or coming out of the mode that Netflix is requesting)? When going into this mode, is the HDR staying engaged or is it resetting to SDR? ...S |
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我认为任何一台投影机都对“丢失的信号”非常敏感，我的意思是它需要时间让图片不再像电视一样（但在我的情况下，当hdr开启时 - 它甚至不会回来，当它关闭时 更好，但仍然可以掉黑屏） 我不认为它是恒定的闪烁，但它可以在一分钟后回来并在一秒钟之后掉落黑屏并且在5分钟之后回来，并且是的它主要发生在通过应用程序或浏览器进入 net到netfix 或亚马逊主要视频。 安装gfx 6229后，当直接连接到投影机并且hdr关闭时，它会在进入和离开netflix时闪烁 对于你的问题，HDR一直保持参与，它不会自行重置。 如果你给我发电子邮件，我可以发一个视频， 技术部门的某个人可以和团队观察员一起上网并查看吗？ 谢谢 以上来自于谷歌翻译 以下为原文 I think any projector is very sensitive to" lost signal", I mean it takes time for the picture to come back not like in TV ( but in my case when hdr is on- it even doesn't come back, when its off its better but still can drop black screen) I don't think it is constant flickering,but it can come back after one min and drop black screen after a second and come back after 5 min or not, and yes it happen mostly when going inout to netfix by app or browser or amazon prime video. After installing gfx 6229, when connecting directly to projector and hdr is off it flash when going in and when going out of netflix for you question HDR staying engaged all the time it doesn't reset by itself. I could send a video if you give me an e-mail, can someone from technical department can go live with teamviewer and check? thank you |
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今天我有很多时间投放屏幕，闪烁，在看电影或只做非常简单的事情，也与科迪 这真是令人沮丧，我无法相信这是英特尔能为我做的最好的事情。 以上来自于谷歌翻译 以下为原文 today I had many time drop screen, flashes, during watching movie or just doing very simple thing, also with kodi this is really frustrating and I cant believe that is the best intel can do for me. |
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assafroth74：我们很遗憾听到这个问题仍然存在。 出于测试目的，请在第7代NUC上安装第6代NUC的图形驱动程序，以确认问题是否以这种方式得到修复。 如果问题仍然存在，请提供第6代NUC的型号和安装在其上的图形驱动程序版本。 此外，我们始终可以从Microsoft的网站测试和安装以下HEVC编解码器： https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab 有任何问题，请告诉我。 此致，Alberto R. 以上来自于谷歌翻译 以下为原文 assafroth74: We are sorry to hear the issue persists. For testing purposes, please install the graphics driver from the 6th generation NUC on the 7th generation NUC to confirm if the issue gets fixed that way. If the problem persists, then please provide the model of the 6th generation NUC and the graphics driver version installed on it. Additionally, we can always test and install the following HEVC codec from Microsoft's web site: https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab Any questions, please let me know. Regards, Alberto R |
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billbian 发表于 2018-11-27 20:54 对不起，我已经尝试过了，但是没有用 以上来自于谷歌翻译 以下为原文 I am sorry, I already tried that and it didn’t work |
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assafroth74：非常感谢您告诉我们这些结果。 第六代NUC的具体型号是什么？ 有任何问题，请告诉我。 此致，Alberto R. 以上来自于谷歌翻译 以下为原文 assafroth74: Thank you very much for letting us know those results. What is the specific model of the 6th generation NUC? Any questions, please let me know. Regards, Alberto R |
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assafroth74：我只是想检查你是否看过以前发布的信息，如果你需要进一步的帮助？有任何问题，请告诉我.Regards，Alberto R 以上来自于谷歌翻译 以下为原文 assafroth74: I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Any questions, please let me know. Regards, Alberto R |
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