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嗨，
我的英特尔DSA 3.5.0.3无法使用。 当我尝试更新时，立即显示以下消息：哎呀，尝试扫描时出错了。 请重试，或查看我们的常见问题解答以获取帮助。 所采取的故障排除 - 删除了DSA并重新安装 - 删除了DSA，删除了ProgramData中的DSA目录并重新安装 我似乎无法解决这个错误，任何提示？ Tray.log.zip 352个字节 ServiceHelper.log.zip 1.2 K. Service.log.zip 5.5 K. 以上来自于谷歌翻译 以下为原文 Hi, My Intel DSA 3.5.0.3 is not working any more. When I try to update the following message is displayed immediately: Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help. Troubleshooting steps taken: - Removed DSA and installed it again - Removed DSA, removed the directory of DSA in ProgramData and installed it again I can't seem to get around this error, any tips?
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17个回答
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您好DanielV_，感谢您加入此英特尔社区。我了解英特尔®DSA无法扫描您的系统。
我想提供有关此问题的更多信息。使用英特尔®DSA扫描系统时，建议使用其他浏览器，包括Chrome，Firefox，Edge或IE v11。 您可以从浏览器中复制不起作用的URL，并将其粘贴到其他浏览器上。 您还可以将浏览器更新为可用的最新版本。 您可以采取的另一个步骤是在扫描系统之前清除任何浏览器缓存。如果这些步骤无法解决此问题，请提供以下信息： - 将英特尔®系统支持实用程序报告附加到此线程.1。下载英特尔®系统 支持实用程序并将应用程序保存到您的系统.https：//downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-？product = 916002.打开应用程序并单击扫描以查看系统 和设备信息。 英特尔®系统支持实用程序默认为扫描后输出屏幕上的摘要视图。 单击其中显示摘要的菜单以更改为详细视图.3。要保存扫描，请单击“下一步”，然后单击“保存”。 您可以将文件保存到计算机上任何可访问的位置。 - 您使用哪些浏览器？ - 您是通过代理访问Internet吗？ - 您是否安装了任何浏览器插件？Wanner G. 以上来自于谷歌翻译 以下为原文 Hello DanielV_, Thank you for joining this Intel Community. I understand that the Intel® DSA does not scan your system. I would like to provide more information about this issue. When scanning your system with the Intel® DSA, it is recommended to user other browsers including Chrome, Firefox, Edge or IE v11. You can copy the URL from the browser that did not work and paste it on a different browser. You can also update the browser to the latest version available. Another step you can take is clear any browser cache before scanning your system. If these steps do not fix this issue, please provide the following information: -Attach an Intel® System Support Utility report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. -Which browsers do you use? -Are you going through a proxy to access the Internet? -Do you have any browser plug-ins installed? Wanner G. |
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嗨，万纳， 感谢您的答复。 我已经包含了英特尔SSU的报告。 我测试过的浏览器： Firefox 61.0.2Vivaldi 1.15.1147.64Google Chrome 68.0.3440.106IE 11.228.17134.0（更新版本11.0.80）Microsoft Edge 42.17134.1.0 我没有使用代理，只有Google Chrome在浏览器中启用了插件。 DSA过去4个月一直在工作。 SSU_Log.txt.zip 71.2 K. 以上来自于谷歌翻译 以下为原文 Hi Wanner, Thanks for your response. I've included the report of Intel SSU. Browsers I tested:
I'm not using a proxy and only Google Chrome has plugins enabled in the browser. DSA has been working for the last 4 months.
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您好DanielV_，感谢您的回复。我想知道您在卸载英特尔®DSA时是否按照以下步骤操作：控制面板 - >程序 - >卸载程序进程： - 单击开始 - 打开控制面板 - 选择程序 。 - 选择程序和功能。 - 从显示的列表中，单击英特尔®驱动程序和放大器。 支持助手。 - 单击卸载。 - 将打开一个新窗口，提供卸载程序。然后，选择英特尔®计算改进计划并将其卸载。 尝试直接从下载中心重新安装https://downloadcenter.intel.com/download/24345如果您已经尝试过这些步骤，请提供以下信息：日志文件：C： ProgramData Intel DSA.Wanner G. 以上来自于谷歌翻译 以下为原文 Hello DanielV_, Thank you for your response. I would like to know if you followed these steps when uninstalling the Intel® DSA: Control Panel->Programs->Uninstall a Program process: -Click Start. -Open Control Panel. -Select Programs. -Select Programs and Features. -From the list that displays, click Intel® Driver & Support Assistant. -Click Uninstall. -A new window opens that offers to uninstall the program. -Then, choose Intel® Computing Improvement Program and uninstall it. 2. Try reinstalling directly from Download Center https://downloadcenter.intel.com/download/24345 If you already tried these steps, please provide the following information: Log files: C:ProgramDataIntelDSA. Wanner G. |
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HelloDanielV_，您是否能够解决使用英特尔®DSA报告的问题？如果您仍需要帮助，请附上C： ProgramData Intel DSA.Wanner G中的日志文件。 以上来自于谷歌翻译 以下为原文 Hello DanielV_, Were you able to fix the issue reported with the Intel® DSA? If you still need assistance, please attach the log files from C:ProgramDataIntelDSA. Wanner G. |
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嗨，万纳， 回复晚了非常抱歉。 问题还没有解决。 我在这条消息中包含了日志（我在创建zip文件之前停止了DSA服务）。 DSA.zip 28.7 K. 以上来自于谷歌翻译 以下为原文 Hi Wanner, Sorry for the late response. The problem isn't solved yet. I included the logs in this message (I stopped the DSA service before creating the zip file).
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HelloDanielV_，感谢您的回复。我会将此信息转发给相应的部门，以帮助您尽快解决此问题。我们会尽快回复您.Wanner G. 以上来自于谷歌翻译 以下为原文 Hello DanielV_, Thank you for your response. I will forward this information to the proper department to help you troubleshoot this issue as soon as possible. We will get back to you soon. Wanner G. |
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您好DanielV_， 感谢您的耐心等待。 我通过私信发送了一个网络链接，以继续排查系统上的英特尔®DSA问题。 万纳G. 以上来自于谷歌翻译 以下为原文 Hello DanielV_, I appreciate your patience. I sent you a web link via private message to continue troubleshooting the Intel® DSA issues on your system. Wanner G. |
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我有完全相同的问题。 我已按照提议的步骤进行操作。 请求的文件已附加。 我们如何找到解决方案？ programdatainteldsa.zip 337.0 K. 以上来自于谷歌翻译 以下为原文 I have exactly the same issue. I have followed the proposed steps. The requested files are attached. How will we find a solution?
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您好haruspex，感谢您加入此英特尔社区。如果您在运行英特尔®DSA扫描时遇到问题，请按照开头建议的步骤尝试更新到最新版本：1。 控制面板 - >程序 - >卸载程序进程： - 打开控制面板 - 选择程序。 - 选择程序和功能。 - 从显示的列表中，单击英特尔®驱动程序＆amp; 支持助手。 - 单击卸载。 - 然后，选择英特尔®计算改进计划并将其卸载.2。尝试直接从下载中心重新安装该工具https://downloadcenter.intel.com/download/24345请提供以下信息以继续进行故障排除 此问题： - 您正在使用的浏览器和版本。 - 您是否有任何浏览器插件（广告拦截或脚本阻止）？ - 您是否安装了任何安全或防病毒软件？ 哪一个？ - 您在公司网络上？ - 您的计算机上是否设置了任何代理设置？Wanner G. 以上来自于谷歌翻译 以下为原文 Hello haruspex, Thank you for joining this Intel Community. If you are experiencing issues running the Intel® DSA scan, please try updating to the newest version by following the steps recommended at the beginning: 1. Control Panel->Programs->Uninstall a Program process: -Open Control Panel. -Select Programs. -Select Programs and Features. -From the list that displays, click Intel® Driver & Support Assistant. -Click Uninstall. -Then, choose Intel® Computing Improvement Program and uninstall it. 2.Try reinstalling the tool directly from Download Center https://downloadcenter.intel.com/download/24345 Please provide the following information to continue troubleshooting this issue: -The browser(s), and versions, you are using. -Do you have any browser plug-ins (ad blocking or script blocking)? -Do you have any security or anti-virus software installed? Which one? -Are you on a company network? -Do you have any proxy settings set on your computer? Wanner G. |
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Helloharuspex，您是否可以按照上面提供的步骤更新到最新的英特尔®DSA版本？Wanner G. 以上来自于谷歌翻译 以下为原文 Hello haruspex, Were you able to update to the newest Intel® DSA version by following the steps provided above? Wanner G. |
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你好DanielV - 我注意到你提供的SSU HP EliteBook 850 G3。 如果您无法获得英特尔®驱动程序和 支持助手（IDSA）正常运行，我们建议将其卸载并使用HP验证的驱动程序。 https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g3-notebook-pc/7815299 它可能是Windows更新或其他更新导致与IDSA的冲突。 此致，Pat S 以上来自于谷歌翻译 以下为原文 Hello DanielV - I notice you have an HP EliteBook 850 G3 from the SSU provided. If you are not able to get the Intel® Driver & Support Assistant (IDSA) to function properly, we recommend to uninstall it and use the drivers from HP that are validated for your system. https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g3-notebook-pc/7815299 It may be a Windows update or other update that is causing the conflict now with the IDSA. Regards, Pat S |
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您好haruspx - 我还注意到您从DxDiag提供的HP Pavilion 14-ba000 x360可转换PC。同样适用于您的系统; 如果您无法获得英特尔®驱动程序和 支持助手（IDSA）正常运行，我们建议将其卸载并使用HP验证的驱动程序.https：//support.hp.com/us-en/drivers/selfservice/hp-pavilion-14 -ba000-x360-convertible-pc / 15551162如果它在之前工作并且停止工作，它可能来自Windows更新或导致问题的其他更新.Regards，Pat S 以上来自于谷歌翻译 以下为原文 Hello haruspx - I notice as well that you have an HP Pavilion 14-ba000 x360 Convertible PC from the DxDiag provided. The same thing applies to your system; if you are not able to get the Intel® Driver & Support Assistant (IDSA) to function properly, we recommend to uninstall it and use the drivers from HP that are validated for your system. https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-ba000-x360-convertible-pc/15551162 If it worked before and stopped working, it may be from a Windows update or another update that caused the problem. Regards, Pat S |
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对我来说，在使用DSA卸载程序并再次安装DSA后，它再次运行：
下载英特尔®驱动程序和 支持助手卸载程序 不幸的是它本周又停止了工作，所以我将尝试再次运行卸载程序并安装一个新的DSA。 以上来自于谷歌翻译 以下为原文 For me it's working again after using the DSA uninstaller and installing DSA again: Download Intel® Driver & Support Assistant Uninstaller Unfortunately it stopped working again this week, so I'm going to try to run the uninstaller again and install a fresh DSA . |
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你好DanielV，谢谢你的回复。 让我们知道它是怎么回事。注意，Pat S 以上来自于谷歌翻译 以下为原文 Hello DanielV, Thanks for getting back. Let us know how it goes. Regards, Pat S |
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None 以上来自于谷歌翻译 以下为原文 Hello DanielV, We just released an updated version of IDSA: Intel® Driver & Support Assistant | Version: 3.5.1.7 (Latest) Date: 9/26/2018 https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA- Regards, Pat S |
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None 以上来自于谷歌翻译 以下为原文 After uninstalling with the uninstall program and installing DSA again, everything works fine. Thanks for the mention about the update! Regards, Daniël. |
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None 以上来自于谷歌翻译 以下为原文 Hello DanielV, Great! I'm glad it worked out. Regards, Pat S |
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