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我下载了最新版本的X-CUBE-MCSDK ver。 5.03。发行说明在此版本的受支持控制板列表中显示NUCLEO-F446RE板，但Motor Profiler未显示此板。出现差异的原因是什么？这个董事会很快就会推出新版本吗？或STM网站上的可下载版本不是最新版本？
#x-cube-mcsdk＃nucleo-f446re 以上来自于谷歌翻译 以下为原文 I downloaded the latest release X-CUBE-MCSDK ver. 5.03 . Release Notes show NUCLEO-F446RE board in the list of the supported control boards in this release but Motor Profiler does not show this board. What is the reason for discrepancy? Is this board coming up soon with a new release? Or is the downloadable release on STM site not the latest? #x-cube-mcsdk #nucleo-f446re 
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我们什么时候可以得到这个问题的答案？我买了这个主板，因为它在支持的主板列表中。现在我发现我不能在电机分析仪中使用它。事实上，汽车探测器太聪明了，不能发挥自己的优势。它与STLInk程序员的JLink升级不兼容。
更重要的是，Nucleo-F446RE需要支持，正如文献中所宣传的那样。 以上来自于谷歌翻译 以下为原文 When are we likely to get an answer to this question? I bought this board BECAUSE it was on the list of supported boards. Now I find I cannot use it in motor profiler. In fact motor profiler is too smart for its own good. It is not compatible with the JLink upgrade to the STLInk programmer. More importantly support is required for Nucleo-F446RE as advertised in the literature. |
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这个帖子的问题显然意味着答案应该来自STM员工......但STM员工通常不会在这里工作。如果显然是针对支持团队，很少会有回应。我得到了主持人对我帖子的回复，明确表示这只是社区交流网站（不是用户和STM团队之间进行通信的媒体）。这意味着此处不会出现特定于STM产品问题的问题，但应将其发送给技术支持人员......具有讽刺意味的是，我从STM支持获得的回复之一是关于用户指南中缺少信息的请求，他们将我重定向到......这个社区论坛
公司要么擅长制造更好的产品（即使没有什么是完美的），要么他们擅长提供技术支持......但不是两者兼而有之。 以上来自于谷歌翻译 以下为原文 This post question obviously implies that answer should come from the STM employees ... But STM employees are not usually engaged here. Rarely response is coming if it is obviously directed to the support team. I had a reply from a moderator to my post explicitly saying that this is only community exchange site (not a media for communication between the users and STM team) . This means that questions specific to the problems with STM products are not expected here but should be sent to the tech support.... Ironically, one of replies I got from the STM support to my request about the missing information in the user guide, they redirected me to ... this community forum Companies are either good in making better products (even though nothing can be perfect) OR they are good in providing tech support... but NOT BOTH. |
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十年来，员工参与水平一直是个问题。这里有几个问题，真正的支持是昂贵的，你支付你的车库技工90美元/小时来解决你的问题，但是当谈到计算机和芯片时，每个人都希望免费支持。必须出售大量5美元的筹码才能为每个汤姆，迪克和哈里带来1000美元的行李。你想与之互动的优秀工程师距离几个级别，并不热衷于或不具备应对每个人的细节。
对于商业帐户，请向您的本地/区域代表注册您的项目，与他们进行交互以及支持他们的FAE。 FAE可以直接处理问题，也可以与内部工程团队或应用专家一起处理。 除非你是一个价值100万美元的重复客户，否则不要指望工程师空运到您的位置。像苹果，耐克和惠而浦这样的人可能会期待这一点，但他们也有很好的记录，以及内部人才的深刻名单。 另一方面，ST在开发/评估板，研讨会和技术路演上投入了大量资金，以便将董事会交给每个人。这似乎缺乏足够支持这一切的FAE和技术人才的深度。管理层似乎认为“如果你建立它，它们就会来”，而一些支持和专业知识本身就会表现出来。我确信事情不会这样，人们倾向于以自我为中心，提供支持是一项非常费力的工作。每个人都想要“帮助”，但这几乎是一种完全不对称的体验。 我解释的次数多于我关心他们需要关注初始客户体验，开箱即用的工作，以及常见的用例，因为如果这是一个粗糙的状态，反复出现问题，那么论坛将充满来自愚蠢问题的噪音，这些问题可以通过一点点关心和关注可交付成果来解决/管理。 以上来自于谷歌翻译 以下为原文 The staff participation level has been an issue here for a decade. There are several issues here, real support is expensive, you pay your garage mechanics $90/hr to work on your problems, but when it comes to computers and chips everyone expects support for free. Going to have to sell a lot of $5 chips to carry $1000 of baggage for every tom,dick and harry with an issue. The good engineers you want to interact with are several levels away and not keen or equipped to deal with everyone's minutia. For commercial accounts, register your project with your local/regional rep, have interactions with them and the FAE that support them. The FAE can either deal with the problems directly, or with the internal engineering teams, or application experts. Unless you're a $1M repeat customer don't expect engineers to air-drop to your location. The likes of Apple, Nike and Whirlpool might expect this, but they also have strong track records, and deep rosters of in-house talent. On the other hand ST spends a lot of money on development/evaluations boards, seminars, and tech roadshows, to get the boards in to the hands of everyone. This seems to lack the depth of FAE and technical talent to adequately support it all. There seems to be the perception in management that 'if you build it, they will come' and that some how support and expertise will manifest by itself. I'm sure that things don't work that way, people tend to be self focused, and providing support is a mostly thankless task. Everyone wants 'help', but this is almost an entirely asymmetrical experience. I've explained more times than I care that they need to focus on initial customer experience, to have stuff work out of the box, and with common use cases, because if this is left in a rough state, with repeated problems, then the forum is going to be full of noise from stupid problems that could have been addressed/managed with a little care and attention to the deliverables. |
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